-
DELIVERY
Due to the strict inspection required before the product leaves the factory, the stock is generally shipped within 5-7 working days, and deep customized products are generally shipped within 14-20 working days. To avoid unnecessary trouble, please contact customer service after placing an order. The specific delivery time is subject to customer service agreement.
-
One year warranty
From the date of logistics receipt, the quality problem company shall bear the round-trip shipping cost within 15 days, and the quality problem company and the customer shall each bear the shipping cost after 15 days. Free warranty (parts and maintenance fees) for the first year, and cost of production (parts and shipping fees) for the second to third years.
-
Return and exchange fees
For returns and exchanges initiated by the buyer that are not the responsibility of the merchant (such as the buyer purchasing the wrong product), the buyer shall bear the shipping cost on their own. The seller shall bear all shipping costs for returns and exchanges caused by hardware quality issues (based on the quality inspection report).
-
About Signing for Receipt
Due to the high value of the goods, if the outer packaging is damaged during logistics transportation, please contact the staff to inspect and sign for the goods, or take photos to prove that the goods are rejected on the spot, and contact our staff as soon as possible.
-
Service Policy
24-hour 7-day service (multi-channel repair reporting, real-time remote assistance, and on-site technical services in some areas)
